AnswerMyQ Privacy Policy

Effective Date: June 20, 2025
Last Updated: February 27, 2026

1. Introduction

AnswerMyQ, Inc. ("AnswerMyQ," "we," "our," or "us") is committed to protecting the privacy and security of the personal information we collect, use, and share. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at answermyq.com (the "Site"), use our platform and services (the "Services"), or otherwise interact with us.

By accessing our Site or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Site or Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you interact with us, including:

Contact information such as name, email address, phone number, company name, and job title when you request a demo, fill out a contact form, or subscribe to communications
Account information when you or your organization creates an account to use our Services
Communications you send to us, including support requests, feedback, and inquiries

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

Device and browser information such as IP address, browser type, operating system, and device identifiers
Usage data including pages visited, time spent on pages, referring URLs, and clickstream data
Location data inferred from your IP address (general geographic location, not precise location)
Information collected through cookies, pixels, and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Business partners and referral sources
Publicly available sources such as company websites and professional networking platforms
Analytics and advertising partners

2.4 Client Data Processed on Behalf of Our Clients

When organizations use the AnswerMyQ platform, they may upload or connect data sources that contain information about their employees, customers, agents, partners, or other individuals ("Client Data"). We process Client Data strictly on behalf of our clients as a service provider / data processor. Our clients are responsible for the lawfulness of the personal information they provide to us and for providing appropriate privacy notices to the individuals whose data is processed through our platform.

We do not use Client Data for our own purposes, sell Client Data, or share Client Data with third parties except as necessary to provide our Services or as directed by the client.

3. How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving Our Services

To operate, maintain, and improve our Site and Services
To process your requests, demos, and inquiries
To create and manage your account
To provide customer support

Communications

To send you information about our products, services, and events that may be of interest to you
To respond to your questions and requests
To send administrative and transactional communications

Analytics and Improvement

To understand how visitors use our Site and Services
To analyze trends, track usage patterns, and improve user experience
To develop new features and services

Security and Compliance

To detect, prevent, and respond to fraud, security incidents, and other harmful activities
To comply with legal obligations and enforce our terms of service
To protect the rights, property, and safety of AnswerMyQ, our clients, and others

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers that perform services on our behalf, such as hosting, analytics, email delivery, customer support, and payment processing. These providers are contractually obligated to use your information only to provide services to us and in accordance with this Privacy Policy.

AI and Technology Partners

AnswerMyQ integrates with Google Cloud Platform to provide a secure and reliable technology infrastructure. When processing Client Data through these integrations, your data is never used to train external AI models. We maintain strict Data Processing Agreements (DPAs) with our AI partners, ensuring your data is restricted solely to providing and operating our Services.

Business Transfers

If AnswerMyQ is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include:

Encryption in transit and encryption at rest using industry-standard cryptographic controls
Role-based access controls limiting access to authorized personnel
Regular security assessments and monitoring
Audit logging of system access and data processing activities
Incident response procedures for identifying and addressing security events

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we process the information
Applicable legal, regulatory, and contractual requirements
Whether the purpose of processing can be achieved through other means

Client Data is retained in accordance with our agreements with each client. Upon termination of a client relationship, we will delete or return Client Data as specified in the applicable service agreement, subject to any legal retention requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site to collect and store information about your interactions with our Site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our Site to function properly. They enable basic features such as page navigation and access to secure areas. The Site cannot function properly without these cookies.

Analytics Cookies

We use Google Analytics to collect information about how visitors use our Site. This includes information about pages visited, time spent on the Site, and how visitors arrived at the Site. Google Analytics uses cookies to collect this information. The data collected is aggregated and anonymous. You can learn more about Google Analytics and opt out by visiting https://tools.google.com/dlpage/gaoptout.

Functional Cookies

These cookies allow our Site to remember choices you make and provide enhanced features and personalization.

Marketing Cookies

We may use cookies to track visitors across websites for the purpose of displaying relevant advertisements. These cookies may be set by third-party advertising partners.

Cookie Consent and Preferences

When you first visit our Site, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You may update your cookie preferences at any time by clicking the "Cookie Preferences" or "Manage Cookies" link available in the footer of every page on our Site.

Essential cookies cannot be disabled, as they are required for the Site to function. Analytics, functional, and marketing cookies are only activated after you provide consent.

You may also control cookies through your browser settings. Most browsers allow you to refuse all cookies, accept all cookies, or receive notification when a cookie is set. Please note that disabling cookies may affect the functionality of certain features on our Site.

To opt out of Google Analytics tracking specifically, you may install the Google Analytics Opt-Out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

8. Your Privacy Rights

8.1 Rights for All Users

Regardless of where you are located, you may:

Request information about the personal data we hold about you
Request correction of inaccurate personal data
Opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us

You may withdraw your consent to non-essential cookies at any time by accessing our cookie consent manager, available via the "Cookie Preferences" link in the Site footer.

8.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share your information.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information.
Right to Opt Out of Sale or Sharing: We do not sell your personal information. If this changes, we will provide a "Do Not Sell or Share My Personal Information" link.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Opt Out of Cookie-Based Tracking: You may opt out of analytics and marketing cookies through our cookie consent manager. We honor Global Privacy Control (GPC) signals transmitted by your browser as valid opt-out requests under California law.

To exercise these rights, please contact us using the information in Section 13 below. We will verify your identity before processing your request.

8.3 European Economic Area, United Kingdom, and Switzerland (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation, including:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You may request that we limit how we use your personal data.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to our processing of your personal data for certain purposes, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

In compliance with GDPR requirements, non-essential cookies are not placed on your device until you provide affirmative consent through our cookie consent banner. You may withdraw consent at any time through the cookie consent manager.

Our legal bases for processing personal data include: performance of a contract, legitimate interests (such as operating and improving our Services), compliance with legal obligations, and consent where applicable.

To exercise these rights or to lodge a complaint, please contact us using the information in Section 13. You also have the right to lodge a complaint with your local data protection supervisory authority.

8.4 Other U.S. State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights to those described above, including the right to access, correct, delete, and opt out of certain processing. To exercise your rights, please contact us using the information in Section 13.

9. Artificial Intelligence and Data Processing

AnswerMyQ is a governed AI platform. The following describes how our AI capabilities relate to your privacy:

How We Use AI

Our platform uses artificial intelligence and natural language processing to deliver answers from approved, client-provided content sources
AI is used to match user questions with relevant information, generate role-appropriate responses, and execute governed workflows
Our AI operates within compliance rules configured by each client and does not generate responses from general internet data
AnswerMyQ operates as a controlled knowledge system, not a general-purpose chatbot

Your Data and AI Training

Client Data is never used to train AnswerMyQ's AI models or third-party AI models
When processing data through third-party AI services (e.g. Google Cloud), we operate under enterprise data processing agreements that explicitly prohibit the use of Client Data for model training

AI Governance

Every AI-generated response is constrained by the client's business rules, compliance requirements, and role-based permissions
All interactions are logged and auditable
By restricting responses exclusively to your approved content, the platform is engineered to mitigate the risk of AI "hallucinations" and unverified claims

10. Children's Privacy

Our Site and Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 16, please contact us using the information in Section 12.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party service before providing personal information. We are not responsible for the privacy practices of third parties.

12. How to Contact Us or Report Security Concerns

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us at:

AnswerMyQ, Inc.
2244 E Glenn Drive, Phoenix, AZ 85020
For questions or to report security concerns Email: trust@answermyq.com

For data protection inquiries from the EEA, UK, or Switzerland, you may also contact our designated representative at the address above.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where required by law, by providing additional notice such as an email notification or a prominent notice on our Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.